Developing Good Communication Skills

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Module 1	Start as you mean to go on	+
This module looks at setting up a good relationship with your PA from day one and the importance of keep checking how things are going
Unit 1	Introduction
Unit 2	Module 1 Overview
Unit 3	Making a Good Start
Unit 4	Checking how things are going
Unit 5	Paying Your PA
Module 2	Developing you as an employer	-
This section will look how to build a good relationship between you and your PA
Unit 1	Module 2 Overview
Unit 2	Developing a Good Relationship
Unit 3	Developing Good Communication Skills
Unit 4	Setting Clear Boundaries
Unit 5	Looking After Your Money
Module 3	Resolving difficult Issues	+
This module looks at a number of scenario that may occur whilst working with your PA and asks you to think how you would respond.
Unit 1	Module 3 Overview
Unit 2	Scenario 1: Issues with your PA performance
Unit 3	Scenario 1: Considerations
Unit 4	Scenario 2: Other Household members and your PA
Unit 5	Scenario 2: Considerations
Unit 6	Scenario 3: Paying Expenses
Unit 7	Scenario 3: Considerations
Unit 8	Scenario 4: Friendships
Unit 9	Scenario 4: Considerations
Module 4	Serious Issues	+
This module looks at how you can work through difficult issues that arise
Unit 1	Module 4 Overview
Unit 2	When a matter becomes more serious
Unit 3	If you feel abuse is taking place - Safeguarding
Module 5	Training	+
This module will look at the importance of training and how it helps you and your PA.
Unit 1	PA Training
Module 6	Infection Control	+
This module is designed to help you think about things you need to have in place.
Unit 1	Module 6 Overview
Unit 2	Personal Protective Equipment (PPE)
Unit 3	Vaccinations and Testing
Unit 4	Congratulations