Personal assistant support

There are common barriers faced by personal assistants.

  • Work focuses on the specific needs of an individual employer.
  • No two roles are exactly the same.
  • There is no one place of work.
  • There is no one set of policies or procedures.
  • No one particular set of circumstances all PAs will share.
  • There is a lack of access to professional support.
  • Lack of interaction with others in similar situations.
  • Individual employment is a relatively new concept with many unknowns.

This support project exists to tackle these issues.

A peer support network for all PAs

Our aim to support personal assistants overcome the common barriers they face.

We do this by offering support in a number of key areas.

Confidential advice
Employment rights
Conflict resolution

Knowledge base

The PA knowledge base is a collection of articles useful for anyone working as a personal assistant. There's a search function if you're looking for something in particular. We're updating this list all the time, so please do subscribe to the service if you'd like to be informed when new articles are published.

Coronavirus (COVID-19): guidance for people receiving direct payments

Update on GOV.​UK – Direct Payments Page summary Advice for people who buy care and support through a direct payment, as well as local authorities, clinical commissioning groups and those who provide care and support. Change made The guidance attachment and the Q&A attachment have been updated to make sure they’re consistent with the latest […]

Skills for Care – Covid-19 Updates

Skills for Care are regularly updating the latest guidance to support IEs and PAs during this challenging period. Click on the following link for Skills for Care Updates  This includes: Individual employers Find information and guidance dedicated to Individual employers that may be of help during these challenging times of COVID-19.  Find out more. Personal assistants […]

Draft Template Letter for PA Key Worker

Date To whom it may concern Confirmation of employment This letter is to verify that NAME is employed by myself as a Personal Care Assistant. A Personal Care Assistant is employed to support my health and social care needs. They support me within the home and within the community. Some of the duties carried out […]

Browse the PA knoweldge base

Join the network.

To become a member of the network simply subscribe to our mailing list.

This ensures you receive regular invites to events and training sessions designed specifically for personal assistants.

Most events are entirely free and will help you get more from your work as a personal assistant.

We won't share your details with anyone else, we promise.

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Email us.

Call us.

PA Support
07917 607730

Write to us.

PA Support

c/o Unit 37

Moorgate Crofts Business Centre

South Grove, Rotherham

S60 2DH


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Confidentiality and impartiality.

The personal assistant support service is entirely confidential and impartial.

To ensure impartiality, the service is run by a professional personal assistant.

To ensure confidentiality, the service is a separate administrative entity to the rest of Active Independence's work.

It is delivered in partnership with Doncaster Metropolitan Borough Council.