Personal assistant support

There are common barriers faced by personal assistants.

  • Work focuses on the specific needs of an individual employer.
  • No two roles are exactly the same.
  • There is no one place of work.
  • There is no one set of policies or procedures.
  • No one particular set of circumstances all PAs will share.
  • There is a lack of access to professional support.
  • Lack of interaction with others in similar situations.
  • Individual employment is a relatively new concept with many unknowns.

This support project exists to tackle these issues.

A peer support network for all PAs

Our aim to support personal assistants overcome the common barriers they face.

We do this by offering support in a number of key areas.

Confidential advice
Employment rights
Conflict resolution

Knowledge base

The PA knowledge base is a collection of articles useful for anyone working as a personal assistant. There's a search function if you're looking for something in particular. We're updating this list all the time, so please do subscribe to the service if you'd like to be informed when new articles are published.

Herbert Protocol Workshops

Herbert Protocol is used as an initiative to collect information that can be used if a person with dementia goes missing. The This Is Me document is to support  a person with dementia entering an unfamiliar place (e.g. residential care, hospital). There are a series of workshops being run at Crossroads Care in Rotherham to […]

Get your flu jab!

The NHS is braced for a bad flu season this winter, following the worst outbreak in many years in Australia and New Zealand. Flu is easily transmitted and even people with mild or no symptoms can infect others so it is really important for PAs and carers to have the flu vaccination. The Dept of […]

What should I be paid for working nights?

Many disabled and older people need care and support during the night. Often it might be to ensure there is someone in the property should the person need help during the night, turning from one position to another for example. If this is just once or twice, and if the PA is able to get […]

Browse the PA knoweldge base

Join the network.

To become a member of the network simply subscribe to our mailing list.

This ensures you receive regular invites to events and training sessions designed specifically for personal assistants.

Most events are entirely free and will help you get more from your work as a personal assistant.

We won't share your details with anyone else, we promise.

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Email us.

Call us.

PA Support
07917 607730

Write to us.

PA Support

c/o Unit 37

Moorgate Crofts Business Centre

South Grove, Rotherham

S60 2DH


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Confidentiality and impartiality.

The personal assistant support service is entirely confidential and impartial.

To ensure impartiality, the service is run by a professional personal assistant.

To ensure confidentiality, the service is a separate administrative entity to the rest of Active Independence's work.

It is delivered in partnership with Doncaster Metropolitan Borough Council.